Shipping and Returns

Shipping and Return Policy

Shipping Policy

At BackNineCo, we aim to deliver your order as quickly and efficiently as possible.


Order Processing Times

  • Orders are processed within 1–3 business days.
  • Processing times exclude weekends and UK bank holidays.
  • During peak periods (launches, promotions, holidays), processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

UK Shipping

We offer the following delivery options within the United Kingdom:

Standard Shipping

Estimated delivery: 2–4 business days
Fully tracked service

Premium Shipping

Estimated delivery: 1–2 business days

Fully tracked priority service

Please note: Delivery timeframes begin after your order has been processed.

International Shipping

Estimated delivery: 5–12 business days

Delivery times may vary depending on destination and customs processing.

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Order Tracking

All orders are sent using a tracked delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

If you have not received tracking details within 3 business days of placing your order, please contact our support team.

Returns & Exchanges Policy

We want you to be completely satisfied with your BackNineCo purchase.

Returns
Returns must be requested within 14 days of delivery.

  • Items must be:
  • Unworn
  • Unwashed
  • In original condition
  • With all tags attached

We reserve the right to refuse returns that do not meet these conditions.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Exchanges
We offer exchanges for:

  • Different sizes
  • Alternative available items of equal value

If you would like to exchange an item, please contact us first to confirm stock availability.

If the requested size or item is unavailable, a refund will be issued instead.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will resolve the issue as quickly as possible, including covering return postage where applicable.

Refunds

  • Once your return is received and inspected, you will be notified.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the item is faulty or incorrect.

Contact Us

For any shipping or returns enquiries, please contact:

Email: backnineco@outlook.com